Return & Refund Policy

At Belleville Crossing, we put incredible care into crafting every pair of handmade embroidered floral sneakers, custom wedding Converse, and cottagecore canvas shoes. Your satisfaction with our unique, botanical footwear is our top priority. If your new shoes aren’t the perfect fit, please review our return guidelines below.

Return Window

The amount of time a customer has to return a product:
We offer a 30-day return window from the date your order is delivered. Whether you purchased our cute cat strawberry sneakers or custom dinosaur skeleton shoes, you have 30 days to request a return, provided the shoes are unworn, in pristine condition, and in their original packaging. Please note: Fully personalized bridal or custom embroidered shoes may be subject to specific restrictions unless they arrive damaged or defective.

Refund Processing Time

The amount of time it takes for the customer to receive a refund:
Once your returned item reaches our facility at 5501 Belleville Crossing St Paint, Belleville, IL 62226, United States and passes inspection by our team, we will process your refund immediately. Please allow 7 business days for the funds to clear and be returned to your original credit card or method of payment.

Need help with your return? We are here to assist you during our standard business hours of 9AM to 5PM EST. Reach out to us at [email protected] or call +16186096953, and we will happily guide you through the process.

Belleville Crossing Refund and Return Policy

1. Our Commitment to Quality

At Belleville Crossing, we’re passionate about creating unique, beautifully crafted footwear that captures your personal style. Whether you are walking down the aisle in Custom Embroidered Wedding Converse, showing off your Handmade Wildflower Shoes, or embracing your aesthetic with Cottagecore Mushroom Sneakers, we want you to be absolutely thrilled with your purchase. If your custom embroidery shoes don’t meet your expectations, please contact us at [email protected]. Our friendly customer service team is here to help you step into style with confidence!

2. Return Window & Handling Defective Items

Return Window: Customers have a return window of 30 days from the delivery date to return a product or request a resolution for any issues. If 30 days have passed since you received your custom sneakers, we unfortunately cannot offer a refund or replacement.

If you receive a damaged or defective pair of sneakers, please contact us immediately at [email protected]. We take full responsibility for any issues that arise during production or shipping, and we are committed to ensuring you receive a perfect, high-quality pair of custom shoes.

To help us quickly resolve the issue, please include a clear photo showing the damage, defect, or embroidery issue. This allows us to verify the problem and expedite the replacement process, often without needing you to return the damaged footwear. Your feedback helps us continually improve our handmade processes and prevent future errors.

Please note: Our policy covers manufacturing and embroidery defects, but does not include:

  • Damage resulting from accidents or harsh weather conditions
  • Improper care, incorrect washing, or using harsh chemicals
  • Normal wear and tear from everyday walking
  • Degradation or fading due to prolonged sunlight exposure
  • Post-purchase modifications or alterations to the shoes

3. Order Not Received & Refund Processing Time

If your order is significantly delayed or lost in transit, you have the option to request a refund or a replacement. Please contact us at [email protected] with your order details, and we will assist you promptly.

Refund Processing Time: The amount of time it takes for the customer to receive a refund after it has been issued by our team is typically 5-10 business days. This processing time depends entirely on your bank or credit card issuer.

Note:

  • Requests must be submitted within 30 days of the order date. After this period, tracking information may become unavailable, and we may be unable to assist you.

4. Cancellation or Modification Policy

Orders for personalized footwear, including Custom Floral Embroidered Converse, Hand Embroidered Cat Strawberry Sneakers, and Custom Dinosaur Skeleton Converse, can be canceled or modified within 2 hours of being placed. After this period, we are unable to offer refunds or accommodate changes or cancellations—including alterations to shoe sizes, canvas colors, custom embroidery designs, or text—due to our rapid production and shipping process. We apologize for any inconvenience this may cause and greatly appreciate your understanding.

5. Returns Policy for Personalized & Custom Embroidered Shoes

Because each pair of our custom embroidered floral sneakers, personalized bridal Converse style shoes, and handmade cottagecore footwear is uniquely crafted to your specific size and design preferences, we primarily offer replacements for items that arrive damaged or defective. However, Belleville Crossing is deeply committed to your satisfaction. If you are not completely happy with your custom shoes for any reason, please reach out to us, and we will do our absolute best to find a suitable solution.

Return Window:
Customers have 30 days from the date of delivery to return a product or request a replacement.

Refund Processing Time:
Once your returned item is received and inspected at our facility, please allow 5-7 business days for your refund to be fully processed. The approved refund amount will automatically be credited back to your original method of payment within this timeframe.

Return Address:

Belleville Crossing
5501 Belleville Crossing St Paint, Belleville, IL 62226, United States