What You Need to Track Your Belleville Crossing Order
Eagerly awaiting your unique, hand-embroidered sneakers? Tracking your Belleville Crossing order is simple! You’ll just need two pieces of information, which you can find in the confirmation email we sent you after your purchase.
- Order ID – This is the unique identifier for your order. You can find it in the subject line and body of your order confirmation email. Please enter the entire Order ID exactly as it appears.
- Email Address – This is the email address you used when placing your order with us. It’s important that the email address you enter here matches the one associated with your purchase.
Once you enter these details, you can instantly check the status and follow the journey of your beautiful, handmade sneakers right to your door!
When Will I See My Order Status and Tracking Information?
Each pair of our sneakers is a work of art, embroidered by hand with meticulous care. Our current production time for this detailed work is 5-10 business days. As soon as your one-of-a-kind creation is complete, packed, and shipped from our studio, we will send you a shipping confirmation email. This email will contain your tracking number and a direct link to follow your package’s journey.
Please note that it can take a few hours for the tracking information to become active on the carrier’s website after you receive the email. This is normal, as the package needs to be scanned into their system. If you don’t see any updates right away, please check back a little later.
For example: Let’s say you ordered a pair of our custom Wildflower Embroidered Sneakers. After the 5-10 business days hand-crafting period, your order will be shipped. You’ll then receive an email with the subject “Your Belleville Crossing Order Has Shipped!” which includes your tracking number. Simply click the link to watch your beautiful new shoes make their way to you!
Troubleshooting Your Tracking Information
We know you’re excited for your unique embroidered sneakers to arrive! If you’re having trouble with your tracking number, here are a few things to keep in mind:
- Remember Our Production Time: Each pair of our sneakers is carefully hand-embroidered to order. Please allow 5-10 business days for our artisans to meticulously embroider your sneakers before they ship. Your tracking number will become active once the carrier has scanned your package into their system.
- Tracking Number Not Found: If it’s been past our production time and your number isn’t working, it may be because the carrier has just picked up your order. Please allow up to 24-48 hours for their system to update.
- No Updates to Tracking: During peak seasons or holidays, carriers may experience delays in updating tracking scans. Rest assured, your package is still making its way to you. If there have been no updates for several days, please reach out so we can look into it.
- Check the Number: It’s easy to make a typo! Please double-check that the tracking number you’re using matches the one in your shipping confirmation email.
Still Have Questions? We’re Here to Help!
If you’ve tried the steps above and still can’t track your order, or if you have any other questions about your one-of-a-kind embroidered sneakers, please don’t hesitate to contact us. You can email our dedicated support team directly at [email protected].
At Belleville Crossing, we’re as passionate about our customer service as we are about our custom embroidery. We’re committed to making your experience wonderful from the moment you order to the moment you lace up your new favorite shoes.
From our studio at 5501 Belleville Crossing St Paint, Belleville, IL 62226, United States to your doorstep, Belleville Crossing is dedicated to ensuring your custom embroidered sneakers arrive safely. We provide tracking for every order so you can follow the journey of your wearable art. We appreciate you choosing our handmade creations and are committed to a transparent and delightful delivery experience. Thank you for supporting our craft!
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