Belleville Crossing Frequently Asked Questions (FAQs)

1. ORDERING

• Bulk Orders: Interested in placing a bulk order for our custom embroidered shoes? Please email us at [email protected] with the following details:

  • Your Name
  • Shipping Address
  • Product Links (e.g., Floral Sneakers, Wedding Shoes)
  • Quantity of Items

• Payment Issues: We accept:

  • Credit/Debit Cards (VISA, MasterCard, AMEX)
  • PayPal

  We do not accept:

  • Personal Checks
  • Money Orders
  • Direct Bank Transfers
  • Cash on Delivery

  If your payment isn’t going through, please double-check your account balance. Should the issue persist, email us at [email protected] with the type of card used and a screenshot of any error messages.

2. MODIFYING ORDERS

• Cancelling or Modifying Orders: To cancel or modify your order, please contact us within 2 hours of placing it at [email protected]. Beyond this timeframe, we are unable to make changes as the order will be locked for processing and our artisans will have begun their work.

• Changing Delivery Address During Shipping Phase: Once your order is shipped, we cannot change the shipping address. If needed, please contact us immediately at [email protected] for the tracking number to coordinate with the carrier directly.

3. ORDER STATUS

• Track Your Order: To check your order status, please visit Belleville Crossing Order Tracking.

• Delayed or Misdelivered Orders: If your order hasn’t arrived or was delivered to the wrong address, email us at [email protected]. Note: We are not responsible for orders sent to an incorrect address provided by the customer. Reordering costs in such cases will be borne by the customer.

4. DELIVERY

• Damaged or Incorrect Orders: If your order arrives damaged or incorrect, contact us at [email protected] with your order number and photos of the items. We’ll arrange a replacement without needing the defective item returned.

• Refunds for Unsatisfactory Products: If you’re unhappy with your custom embroidered sneakers, please email us at [email protected] with your order number and the issue. Refer to our Refund Policy for more details.

• Returning an Order: To return an item, contact us within 10 days of receiving your order at [email protected] with your order number and return reason. Please wait for our team’s confirmation before sending anything back. We are not responsible for tracking return packages.

5. OTHER

• Copyright Infringement: If you believe there’s been an accidental copyright infringement on a design, please contact us immediately at [email protected] so we can resolve the issue together.

For any further questions regarding our hand-embroidered floral sneakers, custom wedding shoes, or unique botanical designs, please reach out to us at [email protected].

Your Story, Stitched in Thread

At Belleville Crossing, we believe footwear should be as unique as you are. Each pair of our embroidered sneakers is a piece of wearable art, meticulously hand-stitched by our skilled artisans. From whimsical cottagecore mushrooms to romantic wedding florals, we pour our passion for detail into every design, transforming a classic canvas shoe into a personal statement.

Because every pair is crafted to order with exceptional care, our standard production time is 5-10 business days. Once your custom shoes are ready, they’ll be on their way to you, with an estimated transit time of 4 – 7 business days.

Have a unique idea or a special request? We love bringing your vision to life! Contact us for custom design inquiries and let’s create something beautiful together.

Questions? We’re Here to Help.

For inquiries about your order, custom designs, or just to say hello, please don’t hesitate to reach out. Our dedicated team is here to help you step into a pair of shoes you’ll treasure forever.

Email Us:
[email protected]

Call Us:
+16186096953

Business Hours:
9AM to 5PM EST, Monday to Friday

Our Studio:
Belleville Crossing
5501 Belleville Crossing St Paint, Belleville, IL 62226, United States